Shipping policy
Last Updated: July 2026
Welcome to Xaventra! We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.
Free Shipping
We proudly offer FREE shipping on all orders within the United Kingdom. There are no hidden shipping fees.
Order Processing
- Processing time: 1–2 business days
- Orders are processed Monday through Friday (excluding public holidays).
- Once your order has been processed, it will be prepared for shipment.
Estimated Delivery Time
- United Kingdom: 5–10 business days
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, holidays, or other unforeseen circumstances.
Shipping Origin
Orders are shipped from our UK fulfillment partners and delivered directly to your door.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery at any time.
Customs & Duties
For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer. These charges are determined by your local customs authority and are not included in our prices.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us. We will work with the shipping carrier to help locate your order and provide updates whenever possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: contact@xaventra.store
We appreciate your trust in Xaventra and thank you for shopping with us. 🐾