Refund policy

Last updated: July 2026

At Xaventra, we want you to love every purchase. We carefully inspect our products and work with trusted suppliers to ensure quality.

Returns

Due to the nature of our products and fulfillment process, we do not accept returns or exchanges if you change your mind, order the wrong item, or no longer want the product.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing items

Please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Once your claim is approved, we will offer one of the following:

  • A replacement product

  • A full refund

  • A partial refund (when appropriate)

Order Cancellations

Orders can only be cancelled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be cancelled.

Refund Processing

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Non-Refundable Situations

Refunds will not be provided for:

  • Incorrect shipping address provided by the customer

  • Refusal to accept delivery

  • Normal shipping delays outside our control

  • Change of mind after the order has shipped

Contact Us

If you have any questions or need assistance with your order, we're here to help.

Email: contact@xaventra.store

Our support team will respond as quickly as possible and work to resolve your issue fairly.